Front Desk Officer

No:REL/EXT/012/025

Overview:
We are seeking a dynamic, dedicated and professional candidates for the position of Front Desk Officer which will act as the face of the Refugee-Led Organization Network (RELON), providing essential administrative support while ensuring a welcoming and professional environment for all visitors, stakeholders, and staff members. This role requires a tech-savvy individual who can manage information effectively and support our mission of strengthening refugee-led organizations across Uganda.

Key Responsibilities:

  1. Reception Duties:
  • Greet and assist visitors, ensuring they feel welcomed and comfortable.
  • Manage incoming phone calls and emails, directing inquiries to the appropriate staff.
  • Provide information about RELON’s projects, initiatives, and services to visitors and stakeholders.
  1. Information Technology and Website Management:
  • Collaborate with the communications team to maintain RELON’s website, ensuring it is up-to-date and functioning effectively.
  • Assist in the development and implementation of digital content strategies, including social media updates and newsletters.
  • Provide tech support to staff regarding office software and digital tools.
  1. Office Administration:
  • Manage office supplies and inventory, ensuring that all materials are organized and readily available.
  • Maintain accurate records of staff schedules and appointments to optimize
    organizational efficiency.
  • Assist with scheduled meetings, including setting up meeting rooms and preparing necessary materials.
  1. Data Management:
  • Support the management of stakeholder databases, ensuring accurate and confidential data handling.
  • Help in compiling reports and documentation for various projects and activities under the BEACON initiative.
  1. Team Collaboration:
  • Work closely with various departments to ensure seamless communication and coordination across the organization.
  • Participate in team meetings and contribute ideas to improve office operations and communal workplace culture.
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  • Qualifications:
  1. Educational Background:
  • Bachelor’s degree in Administration, Information Technology, or a related field is preferred.
  1. Experience:
  • At least 2 years of experience in a front desk or customer service role, ideally within a nonprofit or community-focused organization.
  • Proven ability in website development, with experience in content management systems such as WordPress or similar platforms.
  1. Technical Skills:
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and basic Graphic design software is a plus.
  • Familiarity with social media platforms and digital communication tools.
  1. Soft Skills:
  • Excellent interpersonal and communication skills, with a friendly, professional demeanor.
  • Strong organizational skills and attention to detail, with the ability to multitask effectively.
  • Ability to work independently as well as collaboratively within a team.
  1. Language Proficiency:
  • Fluent in English, with proficiency in local languages preferred to facilitate better communication with the community.

6. Additional Information:
• This position may require occasional flexibility with hours to accommodate meetings or events.
• Applicants should be committed to promoting RELON’s mission and values, particularly in advocating for the rights and empowerment of refugees.

  • Application Process:
  • Interested candidates are encouraged to submit their CV, a detailed cover letter that highlights their relevant skills and experiences and Contact information for three professional references to info@relonuganda.org. Applications will be accepted until March 31st, 2025. Please indicate the title and No. of the job you are applying for in the subject line.
  • RELON promotes equal opportunity and encourages qualified candidates, especially those identifying as refugees or Ugandan nationals, to apply.
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  • Note: Only shortlisted candidates will be contacted for an interview. Female candidates and individuals from refugee or IDP backgrounds are strongly encouraged to apply.
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  • Thank you for your interest in joining RELON!